Shipping Policy

Preparing orders

Orders from street-access.com are normally prepared within 1 to 3 business days, excluding weekends and public holidays. Packed to reduce bending, moisture exposure, loose small parts, and corner damage.

Courier delivery

Standard courier delivery is used unless another method is stated at checkout. Standard courier shipment is free, and estimated delivery is usually 3 to 5 business days after dispatch.

Product-specific checking

Customers should check the parcel and product soon after delivery, especially for title or edition checks, paper/thread condition, moisture damage, packaging condition, and order records. Keep packaging and the shipping label if a delivery claim is needed.

Delivery estimates

Delivery dates are estimates. Courier workload, public holidays, weather, service disruption, address issues, and other events outside our control may cause delays.

Address responsibility

Customers must provide complete and accurate delivery details. STREET ACCESS SDN. BHD. is not responsible for failed delivery caused by incorrect or incomplete information supplied at checkout.

Lost or damaged parcel

If the parcel is missing, delayed, or arrives damaged, contact street.access@outlook.com with the order number and clear supporting evidence so the courier matter can be checked.